1. Introduction

These Terms and Conditions ("Agreement") govern and govern the use of WLDO ("World Lab Design Outsourcing Services"), referred to as "we," "our," or "us." WLDO is a division of World Lab Inc. operating under the Tokushinkai Group in Japan. By utilizing WLDO's dental design services, you referred to as the "Customer " or “Client,” agree to fully comply with and unconditionally accept the terms and conditions outlined in this Agreement.

2. Service Description

WLDO provides dental design outsourcing services exclusively through the use of 3Shape and Exocad software platforms. These services encompass the creation and customization of dental designs. The exact charges for these services will be communicated to the Customer via email.

3. Payment

Payment for WLDO's services is a mandatory prerequisite, required before any data is released. Payment must be made on a case-by-case basis and is accepted exclusively through credit card transactions processed via the GMO payment gateway. Customers are obligated to provide accurate and valid payment information. WLDO reserves the right to suspend or terminate services if payment authorization is declined or if fraudulent activity is suspected.

4. Additional Costs

If the Customer chooses to amend the terms of the initial agreement after submitting the order, we retain the right to assess additional charges. It is important to note that additional costs may be applicable. Additionally, it is explicitly understood that we, as the service provider, shall not be held responsible for any consequential damage incurred by the Customer due to the termination of this agreement or for any claims for compensation from a third party.

These circumstances include:

i. The Customer who is providing false or inaccurate information during the application for our services.

ii. Instances where the documents required for our services are significantly incomplete or inadequate.

iii. Situations where we reasonably determine that such actions or modifications violate public order or established moral standards.

iv. Cases where the Customer fails to maintain communication with us after executing the agreement or during the production process, or if the Customer does not respond within 30 days from the date, we requested contact.

5. Data Transfer

Customers are responsible for securely transferring the necessary data required for the design process, following incoterms EXW (Ex Works). Data transfer is typically facilitated through WeTransfer or any other mutually agreed-upon secure method. WLDO assumes no liability for data loss, corruption, or unauthorized access during the transfer process.

6. Pricing

Pricing for WLDO's services will be communicated to the Customer exclusively via email. The provided price will be based on the scope of work and complexity of the dental designs requested. Prices may be subject to change at the discretion of WLDO. Any additional costs or charges will be communicated to the Customer and require approval before proceeding. We do not offer refunds, but in certain cases, we may consider a redesign. For redesign requests, please consult with us to discuss your specific situation and requirements. Redo requests will be evaluated on a case-by-case basis.

7. Data Return and Redesign

The data return for completed designs is guaranteed to occur within 24 hours. However, in cases of technical problems or unforeseen circumstances, the data return may extend up to 48 hours. If the Customer requests a redesign due to dissatisfaction, the data return for the redesigned order will take place within 24 to 48 hours after WLDO receives the redo order.

8. Privacy Policies

We encourage Customers to thoroughly review our Privacy Policies, which detail our protocols for handling and safeguarding personal and confidential information. By engaging WLDO's services, the Customer acknowledges their understanding of this agreement to abide by the Privacy Policies. Guidelines for Protecting Personal Information can also be accessed on our official website or requested by contacting our customer support.

9. Patient Privacy

The responsibility for safeguarding patient privacy, including patient names, clinic names, and medical conditions, solely rests with the Customer. WLDO will process and handle data solely as provided by the Customer. The Customer is responsible for ensuring compliance with privacy laws and regulations related to patient information.

10. Data Warranty

The Customer affirms that the data and materials provided for this work do not infringe upon any intellectual property rights or other rights of any third party. It is expressly acknowledged that we shall not assume liability for any issues arising from infringement on the rights of a third party. Furthermore, we disclaim any responsibility for complications stemming from the violation of third-party rights.

11. Confidentiality

WLDO acknowledges the sensitivity of the information provided by the Customer. Both parties agree to treat all confidential information as strictly confidential and not to disclose it to third parties without explicit written consent, except as required by law.

12. Intellectual Property

Any intellectual property rights associated with the designs created by WLDO shall remain the property of the Customer. WLDO retains no rights to use, reproduce, or distribute the designs without the Customer's explicit consent.

13. Tax Responsibilities

The Customer acknowledges and agrees that any taxes, duties, or other financial obligations related to the production of the final dental product in the designated country are the sole responsibility of the Customer. WLDO is not liable for any tax-related matters arising from the use of its services.

14. Limitation of Liability

WLDO strives to provide accurate and high-quality dental designs. However, WLDO will not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of its services. The Customer assumes all risks associated with the use of WLDO's services.

Furthermore, in the event that WLDO is found liable for damages resulting from its negligence under the Terms and Conditions, WLDO shall provide compensation for direct and customary damages, limited to an amount not exceeding the equivalent of one month's worth of usage fees.

15. Termination

Either party may terminate this Agreement with written or email notice. WLDO reserves the right to terminate services immediately if the Customer breaches any terms outlined in this Agreement. Upon termination, all outstanding payments for completed services will become immediately due.

We shall bear no responsibility for any client's losses resulting from the termination of this Agreement or for damages arising from a claim for compensation filed by a third party

16. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Japan. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts of Japan.

17. Negotiations

In the performance of this service, both WLDO and the Customer shall engage in good-faith consultations to address any matters not covered in this Agreement and to amicably resolve any arising issues.

18. Amendments of Terms and Conditions

We reserve the right to modify these Terms and Conditions at our discretion, without prior notice or the explicit consent of the Customer. Any changes to the Terms and Conditions shall be effective immediately upon their publication.